What does it take for emerging nations to thrive?
The World Economic Forum estimates that 5.1 million jobs across 14 major economies will be displaced by 2020.
While technologies such as robots and artificial intelligence can enable improved productivity through automation, human capabilities such as empathy, connectivity and creativity will be needed to make sense of data and information to extract insights and develop solutions and drive innovation.
Yet, for businesses to be smart and drive a competitive edge requires more than technical know-how and new technologies. Technologies must be augmented by behavioural insights and the understanding of patterns that drive consumer or societal behaviour.